Customer Service


Mission Statement:

At Paper Bird Studio & Design, we take great pride in our work and in the relationship we have with our customers. We aim to provide personal customer support, fair prices and great products and services.

Contact Us:

Contact us at or use the contact us page. We respond to email and contact form questions by the next day – Monday if over the weekend.

Questions and Returns:

Please call between 9am-5pm, Eastern Time at 540-390-0044. If you need to return or exchange an item, please have your order information available.

Return Shipping Address:

For FedEx returns, our street address is 184 Foggy Bottom Rd. SE Floyd, VA 24091.

Technical Questions:

For questions regarding online orders or website issues, contact Jason at or call 540-390-0044. Please call between 9am-5pm, Eastern Time.


If you are not completely satisfied with your purchase, you may return it within 30 days of delivery for replacement or refund.


Use our contact page


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